28 May 2014 22:40:04
Unbelievable today. Whether or not you agree with me is immaterial however I emailed the ticket office and explained that I had not yet renewed. I provided all my details and asked if the seat next to my mate, a few rows back, and who has renewed, was still empty. If so, I said I would renew and take it. I got a stiff, "Dear Supporter" response advising that if I didn't renew my current seat, I'd have to wait until mid June and take my chances then. Clearly, they don't need or want my £400 that badly. I know there's the renew/don't renew argument and the real fan/deserter chat which I'm not interested in but just couldn't believe that response today. Has anyone else had this chat from our ticket office?

1.) 29 May 2014
They must be really pleased to hear from the likes of you - angry, irate and hostile.

Do you realise that when you phone up you are talking to a worker, not a director, as far as I know the directors have not started manning the phones.

Some people really do find it difficult to separate fact from fiction. Rangers Football Club is the club we ALL love and support. Rangers Directors are the ones we loathe and despise (well most of them), and most of the large group shareholders. We do not hate or despise people who are working for Rangers, trying to carry out their daily tasks, whilst being bated, harassed, harangued and vilified by 'honest' and 'true' supporters.

Support your club!

2.) 29 May 2014
Hi Bluebell. Who mentioned angry, irate and hostile? I sent a pleasant email asking if I could buy a new seat. End of. I was surprised tony the tone if response. I am acutely aware this was a staff member and not a director. Neither did I suggest despising or hating anyone. Have a look at your second paragraph again. I have and will support my club as I have for the past 30 plus years, just like everyone else does. My point is that this level of customer service was poor. The main point was that I was was trying to renew my ticket.

Take a breath, relax and if you have a sensible, contextual response, please fire away. One thing which continues to cause a wry smile, is that we fans are all on the same side. We may all vote, live, look, act and believe differently in life, but that should be embraced. I am no more right in my approach than you with yours though so please consider that.

3.) 29 May 2014
BBRB is your toast burnt this morning

Govan only sent an email

JG

4.) 29 May 2014
My toast is fine - slightly burnt with a smattering of butter and very very strong coffee.

He either protests or he does not - simples!

What he should not do is withhold his ST monies, and then try to get another seat of someone else, who is REALLY protesting - something stinks, and it is'nae ma burnt toast!

5.) 29 May 2014
See all later for a bit of Rangers Banter?

Am away to say cheerio to a very good pal - ST holder at Parkhead - will miss him loads.

God Bless.

6.) 29 May 2014
I think I'll just stop reading this site. Bluebell, READ what I said. Asked about an empty seat. Willing to renew. I assume you can understand but no need to respond. I get you are frustrated but at least respond to the facts you are reading before going off on one. Easy now, we are all on the same side.

7.) 30 May 2014
OP are you sure you got through to the ticket office because when I was renewing I phoned three times and each time it was an English guy I was talking to and I knew the info he was giving me was wrong and when I asked to talk to a supervisor he said there wasn't one yet when I went up to Ibrox they couldn't have been nicer an confirmed that the query I had was correct.

8.) 30 May 2014
JYF, thanks for that, that's an interesting point. I'll try going over on Monday. Thanks again :-)